Reactive Doors Ltd Terms & Conditions of Trading

The customer to whom this is addressed will be known as “the buyer”

Any product supplied will be known as “the goods”

Any service performed or carried out by this company or its agents will be known as “the service”

These terms and conditions apply to all “goods “ & “services” supplied by this company and no variation will be accepted unless confirmed in writing and authorised by a director.

PRICES:

The price will be charged at the rate prevailing on the receipt of the order from the buyer and / or prices attaining to written, numbered quotations provided they are within the acceptance period. The price lists issued by Reactive Doors Ltd are for guidance only and will not be held as binding.

The “buyer” should confirm the price with Reactive Doors Ltd in writing. Prices are subject to change without notice.

DELIVERY:

Times for delivery are given in good faith, Reactive Doors Ltd cannot be held accountable for deliveries delayed or lost through which we have no control.

PAYMENT:

Reactive Doors Ltd provides 30 day payment accounts. All invoices are to be paid within the 30 day period unless otherwise agreed and authorised by a director.

Late Payment: Where payment is not made as per our terms and conditions, we understand and will excise our statutory rights to interest under The Late Payment of Commercial Debts (Interest) Act 1998. Interest of 5% above Barclays Bank’s base rate may be charged on overdue accounts, at the discretion of Reactive Doors Ltd

VAT is chargeable on all invoices raised and will be levied at the current rate at time of invoice. Currently at 20%.

CLAIMS:

All claims for non-receipt of goods, loss or shortfall, should be notified to Reactive Doors Ltd in writing within 7 days. Any claim for non-consequential loss will not be accepted as a result of any late deliveries or failure of any of our products. All our units carry serial numbers and security seals. Should either be missing or tampered with, then no claim will be accepted for that item.

Reactive Doors Ltd do not warrant or guarantee that any of our goods will be suitable for any particular purpose that has not been surveyed by or a representative of Reactive Doors Ltd

RETURNS:

Any goods supplied in error by Reactive Doors Ltd will be accepted as returns and replaced or credited in full.

Any goods ordered in error by the buyer or not required, will be accepted back subject to a “re-stocking fee” of 20% and a credit will be raised providing they are returned in the original packaging and delivered carriage paid to our business address.

Where replacement goods are requested under the warranty, a new order is required, before the goods are dispatched and once the faulty item is returned and checked, a credit note will be issued, if the item is found to be faulty.

All items must be appropriately packaged when returned. Any damage caused in transit will be at the buyer’s liability.

All returned goods must be accompanied by an Reactive Doors Ltd returns form available by Email on request within 21 days of your receipt of the goods.

GUARANTEE:

The following guarantees apply:

Full 12 months guarantee from the commissioned/finished installation date .

All our Automatic door/Electrically operated window (AOV) /Access Control systems / Roller Shutters carry serial numbers and security seals. Should either be missing or tampered with, the guarantee will then be void.

RISK:

The “risk” passes to the “buyer” on delivery and adequate insurance must be provided to cover the “goods”.

TITLE:

The ownership of any goods supplied by Reactive Doors Ltd only passes to the “buyer” when payment in full has been received.

Full title and ownership therefore remains with Reactive Doors Ltd and we reserve the right to collect and/or remove any goods, which remain unpaid after 60 days.

FORCE MAJEURE:

Reactive Doors Ltd shall be released from its obligations under a contract in the event of any cause beyond the reasonable control of either party. This shall include but not without limitation, war, riots, industrial action, break down of any machinery, acts of god etc, which prohibit the completion or continuation of said contract.

LAW:

All transactions and contracts accepted are governed by English Law. All notices by either party shall be sent by registered or recorded delivery.